Careers

Vacant roles

Junior Service Delivery Administrator (UK)

We’re hiring! Our team is actively seeking a Cambridge, UK-based candidate for the position of Junior Service Delivery Administrator.

Are you a detail-oriented, proactive professional with a passion for exceptional service delivery? Then we want you to join our team as a Service Delivery Administrator (SDA), acting as the bridge between our clients and operational teams and fostering long-term client satisfaction.

As a Junior SDA you will be responsible for maintaining client relationships and delivering outstanding service by managing day-to-day operational tasks and driving service improvements. In this key role, you’ll ensure that services are delivered to the highest standards and that processes run smoothly and efficiently.

Here are the job requirements:

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KEY RESPONSIBILITIES:

🔸 Act as the primary liaison between clients and operational teams, managing expectations and delivering high-quality service.

🔸 Oversee and coordinate day-to-day operations, ensuring seamless execution and accountability across service departments.

🔸 Provide regular feedback to clients and handle all customer interactions with professionalism to maintain excellent relationships.

🔸 Verify, capture, and manage client orders while ensuring the accuracy of the client and product databases.

🔸 Collaborate with the Finance team to ensure all orders are correctly billed.

🔸 Oversee the creation and management of clients' document libraries.

🔸 Coordinate interactions with suppliers to meet contractual obligations and ensure timely delivery of services.

🔸 Assist in streamlining service delivery processes to ensure consistency across global operations.

🔸 Collect and act on customer feedback to improve service delivery and client satisfaction.

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QUALIFICATIONS, SKILLS & EXPERIENCE:

🔸 1 - 2 years’ experience in service delivery, preferably within the telecoms industry.

🔸 Excellent organisational skills, with the ability to prioritise and manage multiple tasks.

🔸 Exceptional written and verbal communication skills, paired with outstanding customer service abilities.

🔸 Experience coordinating and managing third-party services.

🔸 Driven, self-motivated, and goal-oriented, with a flexible and proactive attitude.

🔸 Strong problem-solving skills and a demonstrated passion for service improvement.

🔸 High level of computer competence, including advanced knowledge of Excel, Word, and PowerPoint (experience with specialised company software is advantageous).

🔸 Fluent in English, both written and verbal.

If you thrive in fast-paced environments, have a strong sense of initiative, and enjoy building great client relationships, we’d love to hear from you!

APPLY HERE

Join iONLINE

Ready to join the team and make an impact?

At iONLINE, every employee has the ability to shape and build onto what we've already done as an organisation. Our solutions help save lives, keep people safe and enable learning. We love creating solutions that advance humanity and bring the world together for a more connected future. We love that we get to help organisations around the world stay connected, so that they can focus on what matters most, while we focus on making their vision and mission possible.

At iONLINE, everything we do impacts the world around us.

Are you ready to join our world-class team?

At iONLINE, work shapes our culture

And our culture inspires our work

As an iONLINE employee, you will work with a global team located across five continents in a remote-first environment. This means you won't be required to go into an office each day and can work remotely (unless your job specifically requires you to be office-based).

This doesn't mean you’ll never meet your colleagues in person, however, because every year we bring the team together for an event called ‘Proximity’. Proximity is an opportunity for the diverse and brilliant minds that power iONLINE to come together, to build connections with each other, to learn, contribute, brainstorm, work, and have fun!

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The team

Every member of our team cares deeply about quality, equality and integrity.

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Our values

Empathy, innovation and collaboration allow us to maintain honesty and integrity with excellence in every step.

Our mission

To deliver advanced global IoT connectivity solutions that empower enterprises to drive innovation, unlock potential, and thrive by bringing devices alive in a fully connected world.

Our vision

Connect Earth's Devices Intelligently

‍Our vision reflects iONLINE’s role in shaping the future of global connectivity. We envision a world where devices don’t just function but “live and connect” within a thriving, resilient, secure, ecosystem. This enables companies to innovate and industries to grow, powered by seamless, secure, and sustainable connectivity. iONLINE is at the centre of this transformation, offering the connectivity infrastructure and solutions that enable businesses to unlock their full connected device potential.

Our promise

It’s not good enough to have a mission and a vision - we need to consistently push the boundaries and deliver on our promise. We thrive on pushing these boundaries every day, ensuring we don’t forget where we came from and where we're going.

Our promise is to provide a world-class managed wireless network service with unparalleled efficiency and reliability.

iONLINE explained

We've spent time understanding how our company name relates to what we do
for you. This is our promise and how we deliver value.

Person typing on a laptop showing a dashboard with graphs, world map, and data usage statistics.

i - Innovation

I – innovation – inspire – influence - impact

We build innovative offerings to meet our clients needs, inspiring growth and influencing change.

O - Optimism

We aim to always remain optimistic when solving our clients' needs and challenges

N - Never giving up

Never giving up until the solution, problem, challenge or request has been successfully accomplished

L - Listen & have empathy

Listen, listen, listen is one of our most important attributes

N - Never giving up

Never giving up until the solution, problem, challenge or request has been successfully accomplished

I - Integrity

We work with integrity and respond in line with company policies, solution guidelines, and product rules, ensuring the integrity of our offering

N - Client needs

We aspire to understand our clients' true needs

E - Exceeding expectations

We aim to always exceed our clients' expectations

Join the iONLINE team