Vacant roles
📢 We’re hiring! Our team is actively seeking a remote, South Africa-based candidate for the position of Product Owner / Business Analyst.
Are you a detail-driven Product Owner or Business Analyst passionate about delivering reliable, user-focused products in a global connectivity and IoT environment? Then we want you 🫵🏻 to join our team to lead, define, and deliver requirements that power our innovative telecom and data solutions worldwide.
As a Product Owner / Business Analyst at iONLINE, you’ll play a pivotal role in bridging business needs and technical development, ensuring our products meet the highest standards of quality, usability, and impact. Working closely with the Development team and reporting to the Head of Software Development, you’ll own the requirements life cycle, from user story creation to stakeholder engagement and rigorous testing. Your insights will directly shape products used across international markets. 🥇
Location: Remote - South Africa, with optional office use in Centurion, Gauteng
KEY RESPONSIBILITIES:
- Write comprehensive user stories, functional requirements, and test cases.
- Define upcoming requirements in collaboration with business stakeholders and department heads.
- Run, analyse, and reconcile reports; deliver statutory reports as needed.
- Lead and mentor QA stream team members, driving best practice and continuous improvement.
- Test APIs and UI components, validating requirements through to the database.
- Proactively identify business gaps and solutions, moving both analysis and testing practices forward.
- Engage regularly with stakeholders at all levels, from executives to operational teams.
- Work independently, while keeping in consistent communication with broader teams in a remote-first environment.
WHAT WE’RE LOOKING FOR:
- 6-9 years of technical or systems analysis experience or relevant Honours Degree/Diploma in Informatics, Information Systems, or related fields.
- Proven experience leading analysis streams for medium to large projects, ideally in a complex, fast-paced setting.
- Demonstrated ability to scope, document, and deliver software product requirements across the full SDLC.
- Strong written and verbal reasoning for communicating with international audiences.
- Advanced MS Word, Excel and related MS office apps.
- Experience in design tool such as Miro/Figma (or similar).
- Experience working in Agile development environments and breaking down work packages into deliverables.
- Passion for ongoing learning and staying current with the latest industry trends.
BENEFICIAL SKILLS & EXPERIENCE:
- Exposure to the telecom or IoT industry is highly regarded.
- Hands-on understanding of XML, JSON, REST and SOAP APIs.
- Competence in UAT, system and integration testing (e.g., using tools like Postman, SOAPUI, MySQL clients, etc.)
- Practical experience in SQL, executing queries for data extraction.
If you’re ready to champion innovative analysis and shape products that connect businesses worldwide, we want you on our team!
We’re hiring! Our team is actively seeking a Cambridge, UK-based candidate for the position of Junior Service Delivery Administrator.
Are you a detail-oriented, proactive professional with a passion for exceptional service delivery? Then we want you to join our team as a Service Delivery Administrator (SDA), acting as the bridge between our clients and operational teams and fostering long-term client satisfaction.
As a Junior SDA you will be responsible for maintaining client relationships and delivering outstanding service by managing day-to-day operational tasks and driving service improvements. In this key role, you’ll ensure that services are delivered to the highest standards and that processes run smoothly and efficiently.
Here are the job requirements:
KEY RESPONSIBILITIES:
🔸 Act as the primary liaison between clients and operational teams, managing expectations and delivering high-quality service.
🔸 Oversee and coordinate day-to-day operations, ensuring seamless execution and accountability across service departments.
🔸 Provide regular feedback to clients and handle all customer interactions with professionalism to maintain excellent relationships.
🔸 Verify, capture, and manage client orders while ensuring the accuracy of the client and product databases.
🔸 Collaborate with the Finance team to ensure all orders are correctly billed.
🔸 Oversee the creation and management of clients' document libraries.
🔸 Coordinate interactions with suppliers to meet contractual obligations and ensure timely delivery of services.
🔸 Assist in streamlining service delivery processes to ensure consistency across global operations.
🔸 Collect and act on customer feedback to improve service delivery and client satisfaction.
QUALIFICATIONS, SKILLS & EXPERIENCE:
🔸 1 - 2 years’ experience in service delivery, preferably within the telecoms industry.
🔸 Excellent organisational skills, with the ability to prioritise and manage multiple tasks.
🔸 Exceptional written and verbal communication skills, paired with outstanding customer service abilities.
🔸 Experience coordinating and managing third-party services.
🔸 Driven, self-motivated, and goal-oriented, with a flexible and proactive attitude.
🔸 Strong problem-solving skills and a demonstrated passion for service improvement.
🔸 High level of computer competence, including advanced knowledge of Excel, Word, and PowerPoint (experience with specialised company software is advantageous).
🔸 Fluent in English, both written and verbal.
If you thrive in fast-paced environments, have a strong sense of initiative, and enjoy building great client relationships, we’d love to hear from you!
