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Vacant roles
We’re hiring! Our team is actively seeking a Cambridge, UK-based candidate for the position of Junior Service Delivery Administrator.
Are you a detail-oriented, proactive professional with a passion for exceptional service delivery? Then we want you to join our team as a Service Delivery Administrator (SDA), acting as the bridge between our clients and operational teams and fostering long-term client satisfaction.
As a Junior SDA you will be responsible for maintaining client relationships and delivering outstanding service by managing day-to-day operational tasks and driving service improvements. In this key role, you’ll ensure that services are delivered to the highest standards and that processes run smoothly and efficiently.
Here are the job requirements:
KEY RESPONSIBILITIES:
🔸 Act as the primary liaison between clients and operational teams, managing expectations and delivering high-quality service.
🔸 Oversee and coordinate day-to-day operations, ensuring seamless execution and accountability across service departments.
🔸 Provide regular feedback to clients and handle all customer interactions with professionalism to maintain excellent relationships.
🔸 Verify, capture, and manage client orders while ensuring the accuracy of the client and product databases.
🔸 Collaborate with the Finance team to ensure all orders are correctly billed.
🔸 Oversee the creation and management of clients' document libraries.
🔸 Coordinate interactions with suppliers to meet contractual obligations and ensure timely delivery of services.
🔸 Assist in streamlining service delivery processes to ensure consistency across global operations.
🔸 Collect and act on customer feedback to improve service delivery and client satisfaction.
QUALIFICATIONS, SKILLS & EXPERIENCE:
🔸 1 - 2 years’ experience in service delivery, preferably within the telecoms industry.
🔸 Excellent organisational skills, with the ability to prioritise and manage multiple tasks.
🔸 Exceptional written and verbal communication skills, paired with outstanding customer service abilities.
🔸 Experience coordinating and managing third-party services.
🔸 Driven, self-motivated, and goal-oriented, with a flexible and proactive attitude.
🔸 Strong problem-solving skills and a demonstrated passion for service improvement.
🔸 High level of computer competence, including advanced knowledge of Excel, Word, and PowerPoint (experience with specialised company software is advantageous).
🔸 Fluent in English, both written and verbal.
If you thrive in fast-paced environments, have a strong sense of initiative, and enjoy building great client relationships, we’d love to hear from you!
